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UNDERSTANDING THE AMBIGUITIES OF ‘PROFESSIONAL’ SERVICE DELIVERY BY MANAGEMENT CONSULTANTS AND THEIR MEANINGS FOR ‘SUCCESS’ IN A CONSULTING ENTERPRISE

If one were to study Management Consultancy, they could be spoilt for choices on what to research on. Bombarded by several images of imperviousness, merky business practices , shady deals, compromise, self service, competitive morality and many other forms of euphemisms, the researchers, would see these notions, appear loud and resplendent, especially when, ‘seen through’ client consultant relatio

Speaking their language - Investigating the need for multilingual customer service in Sweden

Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent

Governing Mobility-as-a-Service : Insights from Sweden and Finland: Towards New Organizational Structures for the Development of Shared, Automated, Electric and Integrated Mobility

Based on a review of recent developments in Sweden and Finland, this chapter analyzes the roles of public organizations in the governance of a transition to Mobility-as-a-Service (MaaS). In particular, we draw on insights from transition frameworks to explore what these two pioneering cases can teach us about how the public sector can both enable the development of MaaS and steer the development t

"There is no life without Jihad"- en kvalitativ studie av IS budskapsstrategier

Today the self-proclaimed caliphate IS is one of the most feared and well known phenomenon of its time. Major military operations against the group have been initiated with the United States in the forefront but at the same time expression of opinions argue that IS has to be addressed in other ways than just military. The ideas of IS have been widely spread, this proliferation can be attributed to