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Syfte: Uppsatsens syfte är att analysera och förstå service recovery-processen i ett serviceföretag med en komplex verksamhet genom att fokusera på klagomål som framförts i sociala medier. Metod: Undersökningen bygger på en kvalitativ fallstudie av ett företag i kryssningsbranschen. Inledningsvis genomfördes en mindre observationsstudie som åtföljdes av ett antal semistrukturerade intervjuer. DesTitle: Service recovery 2.0 - social media complaints in complex service businesses Purpose: The purpose of this thesis is to examine the service recovery process in a complex service business while focussing on complaints delivered via social media channels. Approach: After an initial literature review and a small observational study, a qualitative study was conducted based on semi structured i

SCHEMA 20110322 PRELIMINÄRT SCHEMA 20171222 Schema för MVEN11 metodik och praktik, 15 hp vt 18 Kurstid: 15 januari – 19 mars 2018 Kursansvarig: Högni Hansson 0721-555648, hogni.hansson@cec.lu.se Introduktion: Måndagen den 15 januari 2018, Ekologihuset (Maskrosen), kl. 10.15-12.00 Lärare: HH Högni Hansson hogni.hansson@cec.lu.se RC Rolf Carlsson rolf.carlsson@infosoc.se PE Patrik Edholm patrik.edho

https://www.cec.lu.se/sv/sites/cec.lu.se.sv/files/mven11_preliminart_schema_20171222.pdf - 2026-06-25

This study is an initial attempt to investigate value co-creation in the gaming industry by looking at Value Co-Creation through a framework called The Value Co-Creation Egg. The aim of the framework was to identify the mechanisms of The Consumer and The Company, which ultimately led to a deeper understanding of how these actors operate within the context of The Market. To understand The Consumer,

Den här studien syftar till att undersöka hur livsmedelsföretaget Oatlys varumärke konstrueras genom den kommunikation som sker i företagets sociala medier. Studien utgår från ett diskursivt perspektiv och betraktar därmed de kommunikativa processerna från intressenterna och företaget i de sociala medierna som diskursiva handlingar. Dessa handlingar ses som delar av större diskurser, vilka utnyttjThis study aims to investigate how the brand of the food company Oatly is constructed through communication in social media. The study uses a discursive perspective, and examines the communicative processes between the stakeholders and Oatly as discursive actions. These actions are part of discourses and constituent for the corporate brand. The empirics include written posts and comments at Oatly’

20 oktober 2025 11:30 till 21 oktober 2025 14:00 | Workshop A Lunch-to-Lunch Seminar Call for papersEurope is experiencing profound transformations driven by climate change, social inequality, digitalization, and democratic backsliding. Local governments are on the front lines, managing crises, delivering public services, and safeguarding democratic values, all while adapting welfare institutions

https://www.svet.lu.se/evenemang/call-papers-local-governments-times-transition-lessons-sweden-and-germany - 2026-06-25

9 juni 2026 13:15 till 14:00 | Exjobbspresentationer One Computer Science MSc thesis to be presented on 9 June Tuesday, 9 June there will be a master thesis presentation in Computer Science at Lund University, Faculty of Engineering.The presentation will take place in E:2116.Note to potential opponents: Register as an opponent to the presentation of your choice by sending an email to the examiner

https://www.cs.lth.se/evenemang/cs-msc-thesis-presentation-9-june-2026 - 2026-06-25

25 mars 2026 12:00 till 13:00 | Seminarium Topic: Guidelines for responsible use of generative AI within doctoral education at Lund UniversityWhen: 25 March, 2026 12.00 to 13.00 CETWhere: Online - link by registration AbstractLund University recently adopted a new policy on principles for the use of generative AI at Lund University. See our previous seminar on ai.lu.se/tv. The Doctoral Programmes

https://www.medarbetarwebben.lu.se/evenemang/ai-lund-lunch-seminar-guidelines-responsible-use-generative-ai-within-doctoral-education-lund - 2026-06-25

Partners and donations | Vattenhallen Science Center Skip to main content This site uses cookies to enhance the user experience. By continuing to use the site you agree that cookies are used according to our Cookie Policy (on the website of LTH) . Essential cookies These cookies are necessary for the website to function and cannot be turned off in our systems. These cookies do not store any person

https://www.vattenhallen.lu.se/english/about/collaborate/partners-donations/ - 2026-06-22

22 april 2025 12:05 till 13:00 | Seminarium Shai Mulinari, Fabio Schreiber, Ingeborg Sundby UlsnesHealthy ‘volunteers’ in clinical trials: when race and ethnicity really matters in medical researchTime: 12:05-13:00Place: Room G 335The Brown Bag Seminar SeriesTuesdays at 12:05-13:00The department's lunch seminar series is an informal arena for our own researcher's to present and discuss research id

https://www.soc.lu.se/evenemang/brown-bag-seminar-healthy-volunteers-clinical-trials-when-race-and-ethnicity-really-matters-medical - 2026-06-25

13 maj 2025 12:05 till 13:00 | Seminarium Bittiandra Chand Somaiah (Yale-NUS College)'Festival Foodwork among (Im)migrant Coorgs' Time: 12:05-13:00Place: Room G 335The Brown Bag Seminar SeriesTuesdays at 12:05-13:00The department's lunch seminar series is an informal arena for our own researcher's to present and discuss research ideas and findings. Each presenter talks for about half an hour, foll

https://www.soc.lu.se/evenemang/brown-bag-seminar-festival-foodwork-among-immigrant-coorgs - 2026-06-25

29 april 2025 12:05 till 13:00 | Seminarium Mimmi Barmark"Flourishing or merely coping? Motivations and life satisfaction among long-term part-time workers”Time: 12:05-13:00Place: Room G 335The Brown Bag Seminar SeriesTuesdays at 12:05-13:00The department's lunch seminar series is an informal arena for our own researcher's to present and discuss research ideas and findings. Each presenter talks fo

https://www.soc.lu.se/evenemang/brown-bag-seminar-flourishing-or-merely-coping-motivations-and-life-satisfaction-among-long-term - 2026-06-25

22 maj 2025 13:15 till 15:00 | Seminarium Forskning pågår är arbetsseminarier där vi diskuterar vetenskapliga texter - från idéstadiet till nästan klara texter. Seminarierna är öppna för alla och är inte kopplade till någon särskild forskningsgrupp. Språket anpassas till deltagarna. Följande datum är bokade för vårens Forskning pågår-seminarier:Torsdag 27 februari, 13-15Torsdag 10 april, 13-15Tors

https://www.soch.lu.se/internt/evenemang/forskning-pagar-research-progress-iii-0 - 2026-06-25

4 november 2025 12:05 till 13:00 | Seminarium Olle FrödinOlle Frödin will present his recently published paper in Sociological Theory: “Meaning and Cognition: A Unified Approach to Meaning-Making”Time: 12:05-13:00Place: Room G 335The Brown Bag Seminar Series (Forskning på gång)Tuesdays at 12:05-13:00The department's lunch seminar series is an informal arena for our own researcher's to present and

https://www.soc.lu.se/evenemang/brown-bag-seminar-meaning-and-cognition-unified-approach-meaning-making - 2026-06-25

9 juni 2026 12:05 till 10 juni 2026 13:00 | Seminarium Jamie Woodworth “It’s like reinventing the wheel”: How physicians and organizations collaborate and manage knowledge in the low volume case setting of paediatric palliative careTime: 12:05-13:00Place: Room G 335The Brown Bag Seminar Series (Forskning på gång)Tuesdays at 12:05-13:00The department's lunch seminar series is an informal arena for

https://www.soc.lu.se/evenemang/brown-bag-seminar-its-reinventing-wheel-how-physicians-and-organizations-collaborate-and-manage - 2026-06-25

This study aimed to examine the significance that a low-threshold meeting place has on everyday life, the well-being, and possible experiences of loneliness of the socially vulnerable people who visit it regularly. We used McMillan & Chavis’s theory about sense of community as a theoretical framework for our study. To gather data for the study, we conducted qualitative interviews with individu

8 april 2026 13:45 | Seminarium Screening for Sustainability seminar - “Legal construction of 'public interest' in the context of critical raw materials”Sanja Bogojević, Fellow and Professor of Law at Lady Margaret Hall and the Faculty of Law, University of OxfordThis talk examines how “public interest” is being reshaped in the EU internal market, using the EU Critical Raw Materials Act (CRMA) as

https://www.jur.lu.se/evenemang/legal-construction-public-interest-context-critical-raw-materials - 2026-06-25

28 maj 2026 09:00 | Disputation The public defence of the thesis takes place on Thursday May 28th, 2026 at 09:00 in E:1406 Thesis title: Uncertainty Estimation for Adaptable and Reliable Robotic VisionAuthor: Simon Kristoffersson Lind, Department of Computer Science, Lund UniversityFaculty opponent: Professor Fredrik Lindsten, Linköping UniversityExamination Committee:Dr. Evangelos Boukas, Danish

https://www.cs.lth.se/evenemang/simon-kristoffersson-linds-phd-defence - 2026-06-25

https://www.medarbetarwebben.lu.se/evenemang/open-event-lu-humanities-lab - 2026-06-25

IASPIS residency 20 February to 23 May 2024 During her IASPIS residency she will develop a new series of clay paintings and drawings. Various energetic fields as patterns made with clay will serve as scores for adding sounds produced by self made organic instruments. The paintings will be created on the windows of Malmö art museum. The series will complete the body of work called “Almanach” in col

https://www.iac.lu.se/iaspis-residency/monika-czyzyk - 2026-06-23