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”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. Earlier research has explored and aroused criticism against the trend of automation and digitalization, urging companies to move towards a more customeAbstract Title: ”Is this what you mean? – No, it really isn't!” – An analysis of consumers' dissatisfaction in encounters with chatbots in customer service Seminar date: January 10th, 2024 Course: FEKH29, Business Administration: Bachelor Degree Project in Marketing Undergraduate Level, 15 ECTS-credits Authors: Emma Axelsson, Annie Bolmgren and Julia Krusell Advisor: Sofia Ulver Keywords:

Whats-new-in-tourist-search-behavior

Department of service management and service studies Department of strategic communication Lund university ISBN 978-91-639-8835-6 What ś new in tourist search behaviour? During the last two decades, we have seen an increasing digitalisation. Tourists have not been late to respond to advancements in tourist information systems, but developments are uneven. This report focuses on German visitors in

https://www.ses.lu.se/sites/ses.lu.se/files/whats-new-in-tourist-search-behavior.pdf - 2026-05-20

Integrating Packaging and Logistics in Industrial Development

Global Enterprises today are dependent on performance within complex networks. To become effective and efficient, it is more important than ever to organize operations in order to capitalize on resources and to integrate different activities. This means that the supply chain and logistics have become core activities in international enterprises. Transportation has also become an issue based on the

Does One Size Fit All? Branding Strategies for Plus-Size Labels in the Fashion Industry

Purpose: With increasing obesity rates and the change of beauty ideals within society, the plus-size fashion market currently enjoys a massive upturn and many established fashion retailers realise the opportunities within this ever more important segment. However, the integration of plus-size brands can be challenging as being plus-size is still connected to a stigma. Therefore, it is surprising t

Karkee krishna

1 Effects of Deforestation on Tree Diversity and Livelihoods of Local Community: A Case Study from Nepal By Krishna Karkee PO Box: 170 222 00 Lund, Sweden krishna.karkee.142@student.lu.se A thesis submitted to the Lund University International Master’s Programme in Environmental Science (LUMES) in partial fulfillment of the requirements for the degree of Master of Environmental Science Advisor Pro

https://www.lumes.lu.se/sites/lumes.lu.se/files/karkee_krishna.pdf - 2026-05-20

Ebsco user group nordics2 mar2018

PowerPoint Presentation Sara Earley | Senior Director, Product Management March 2018 | discovery.ebsco.com ‹#› Photo: Stockholm, Sweden 1 EBSCO’s Mission "To transform lives by providing relevant and reliable information when, where, and how people need it" Academic Product Management Mission “Deliver products and services that advance the research experience and improve library workflows.” | disc

https://www.ub.lu.se/sites/ub.lu.se/files/ebsco_user_group_nordics2_mar2018.pptx - 2026-05-20

Continuous flow hollow fiber liquid-phase microextraction and monitoring of NSAID pharmaceuticals in a sewage treatment plant effluent

A method for simultaneous extraction and quantification Of four non-steroidal anti-inflammatory drugs (NSAIDs) based on continuous flow hollow fiber liquid-phase microextraction (CFHF-LPME) was developed. The effect of sample flow rate, acceptor flow rate, type of acceptor flow (continuous, semi-continuous or forward-backward), type of supported liquid membrane and sample volume was studied. The e

Pool boiling heat transfer of N-pentane on micro/nanostructured surfaces

In the present study, one type of uniformly nanostructured surface (NPDS) was modified by electrophoretic deposition. Two kinds of micro/nanostructured surfaces (FLS1 and FLS2) were fabricated on copper surfaces by femtosecond laser processing. The micro/nanostructured surfaces were further modified by electrophoretic deposition. Afterwards, composite micro/nanostructured surfaces (CS1 and CS2) we

Assessing reliance on vector navigation in the long-distance oceanic migrations of green sea turtles

Vector navigation, i.e., maintaining a constant heading for a given amount of time, is hypothesized to provide a viable basis for the navigational feats of a number of long-distance animal migrants. Since animals following this strategy are subject to drift by wind or by ocean current, performing long migrations relying on vector navigation is particularly challenging. We tested whether vector nav

Early returning long-distance migrant males do pay a survival cost

Timing of return to the breeding area presumably optimizes breeding output in migrants. How timing affects the other components of fitness — survival, has been comparatively little studied. Returning too early in spring is expected to be associated with high mortality in insectivorous migrants when weather conditions are still unsuitable. Yet, males in particular arrive early to get access to the

How does sampling methodology influence molecular detection and isolation success in influenza a virus field studies?

Wild waterfowl are important reservoir hosts for influenza A virus (IAV) and a potential source of spillover infections in other hosts, including poultry and swine. The emergence of highly pathogenic avian influenza (HPAI) viruses, such as H5N1 and H5N8, and subsequent spread along migratory flyways prompted the initiation of several programs in Europe, North America, and Africa to monitor circula

Teleophthalmology image-based navigated retinal laser therapy for diabetic macular edema : a concept of retinal telephotocoagulation

Background: To determine the feasibility and efficacy of a retinal telephotocoagulation treatment plan for diabetic macular edema. Methods: Prospective, interventional cohort study at two clinical sites. Sixteen eyes of ten subjects with diabetic macular edema underwent navigated focal laser photocoagulation using a novel teleretinal treatment plan. Clinic 1 (King Khaled Eye Specialist Hospital, R

Standardized EEG interpretation accurately predicts prognosis after cardiac arrest

Objective: To identify reliable predictors of outcome in comatose patients after cardiac arrest using a single routine EEG and standardized interpretation according to the terminology proposed by the American Clinical Neurophysiology Society. Methods: In this cohort study, 4 EEG specialists, blinded to outcome, evaluated prospectively recorded EEGs in the Target Temperature Management trial (TTM t

Lessons Learned in Knowledge Managment - the case of construction

The construction sector has been criticised in recent years for being inefficient. The critique involved describes finished buildings as having flaws and there being a lack of interest within the construction sector in assembling knowledge and sharing experience. The construction industry has started working with questions of how efficiency can be increased by reducing the errors made. Knowledge

EUROSPEC: at the interface between remote-sensing and ecosystem CO2 flux measurements in Europe

Resolving the spatial and temporal dynamics of gross primary productivity (GPP) of terrestrial ecosystems across different scales remains a challenge. Remote sensing is regarded as the solution to upscale point observations conducted at the ecosystem level, using the eddy covariance (EC) technique, to the landscape and global levels. In addition to traditional vegetation indices, the photochemical

Studies on mRNA turnover in bacteria

Popular Abstract in Swedish Genetisk information lagras i DNA, som är en mycket stabil molekyl. I våra celler finns samma gener i alla celler. Det är därför av yttersta vikt att uttrycket av generna kan regleras olika i olika vävnader. Bakterier, som är encelliga organismer, måste för att kunna överleva noga kontrollera uttrycket av olika gener beroende på växlingar i omgivningen. Jag har studeratGenetic information, which is stored in DNA, is transferred to messenger RNA (mRNA) in a process called transcription. mRNAs are then translated by ribosomes into proteins which, with some important exceptions, catalyze chemical reactions in cells. Since cells must be able to adapt to changes in the environment, mRNAs must be unstable. The present investigation concerns mRNA degradation mainly in

Regulation of eukaryotic aquaporins

Membrane-bound water channels known as aquaporins (AQPs) facilitate water transport across biological membranes along osmotic gradients. Since all living cells depend on their ability to maintain water homeostasis, this must be tightly regulated. In eukaryotes, this is achieved by gating, which involves a conformational change of the protein, thereby physically blocking water transport, or by traf

Transport and retention of functionalized graphene oxide nanoparticles in saturated/unsaturated porous media : Effects of flow velocity, ionic strength and initial particle concentration

The widespread use of nanomaterials has raised the threat of nanoparticles (NPs) infection of soils and groundwater resources. This research aims to investigate three parameters including flow velocity, ionic strength (IS), and initial particle concentration effects on transport behavior and retention mechanism of functionalization form of graphene oxide with polyvinylpyrrolidone (GO-PVP). The tra

Different Vegetation Covers Leading to the Uncertainty and Consistency of ET Estimation : A Case Study Assessment with Extended Triple Collocation

Accurate and reliable estimation of actual evapotranspiration (AET) is essential for various hydrological studies, including drought prediction, water resource management, and the analysis of atmospheric–terrestrial carbon exchanges. Gridded AET products offer potential for application in ungauged areas, but their uncertainties may be significant, making it difficult to identify the best products

N2 binding to the E0–E4 states of nitrogenase

Nitrogenase is the only enzyme that can convert N2 into NH3. The reaction requires the addition of eight electrons and protons to the enzyme and the mechanism is normally described by nine states, E0–E8, differing in the number of added electrons. Experimentally, it is known that three or four electrons need to be added before the enzyme can bind N2. We have used combined quantum mechanical and mo