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Title: Accelerating Service Innovation with Global Account Management – A Case Study at a Manufacturing MNC Author: Emma Malmström – Master of Science in Industrial Engineering and Management, em.malmstrom@gmail.com Tutors: Malin Olander Roese – PhD Researcher, Department of Design Sciences, Faculty of Engineering, Lund University and Susanna Bill – PhD Student, Department of Design Sciences, Fa
Vi ville se om kunderna har olika förväntningar på service beroende på vilken butik de handlar i och hur detta påverkar säjarnas och föetagets agerande. Studien visade att företagen har profilerat sig på två helt skilda sätt. Detta har gjort att kunderna förväntar sig olika nivå av service vilket också företagen förstått och därmed leverarar de den service kunderna efterfrågar.
Det Palestinska Territoriet har sedan 1967 varit ockuperat av Israel. Som följd av ett stort antal oroligheter och protester mot ockupationen har Israel infört restriktioner för rörlighet inom Västbanken och Gaza. Rörligheten är styrd med hjälp av exempelvis vägspärrar och blockerade vägar. År 2002 började Israel bygga en betongmur runt om och inuti Västbanken, trots att det motsätter sig internatThe Palestinian Territory has since 1967 been occupied by Israel. Following a large number of disturbances as protests to the occupation, Israel has imposed mobility restrictions for Palestinians in the West Bank and Gaza. The mobility is regulated by for example checkpoints, roadblocks and earth mounds. In 2002, Israel started to build a concrete wall around and inside the Palestinian Territory o
In the early 21st century, deflationary trends applied pressure on margins in a range of different industries and subsequently cost reductions were required. Improving efficiency in the supply chain was identified as one of the key sources of potential cost savings. Subsequently, a trend towards slimmer supply chains with less stockkeeping emerged. However, due to the covid-19 pandemic supply chai
The fast food industry is one of the important and growing segments of the overall restaurant industry. At the same time, it is a very dynamic and competitive business where too many vendors are chasing too few clients.To maintain sustainable growth and long-term success it is crucial to meet consumer needs and offer value to them. In order to achieve this, fast food providers must first evaluate
Nowadays, one of the most challenging problems in Human-Robot Interaction (HRI) is to make robots able to understand humans to successfully accomplish tasks in human environments. HRI has a very different role in all the robotics fields. While autonomous robots do not require a complex HRI system, it is of vital importance for service robots. The goal of this thesis is to study if behavioural pa
Neighbourhood offices were established in the municipal of Lund by a decision in the municipal council 1999. During following years four offices opened in the surrounding villages; Veberöd, Genarp, Södra Sandby and Dalby. By using a goal oriented model and making interviews I study whether the offices reaches the goals of more effective service, developed IT-support, a stronger local democracy and
This study examines various risks associated with the use of artificial intelligence (AI), which have become increasingly relevant as the technology rapidly develops and integrates into society. The risks have been categorized into six main areas: technological, data- and analytical, informational and communicational, economic, social, ethical and legal and regulatory. These areas include challeng
Titel Mobiloperatörsbranschen – En studie av branschens konkurrens- och prissättningssituation samt en analys av prisjämförelsefaktorer Författare Fredric Andersson, Anders Andréen och Niklas Delmar Handledare Professor Allan T. Malm och Magnus Wide Nivå Magisteruppsats Syfte Uppsatsens huvudsyfte är att genomföra en analys av den svenska prissättningssituationen inom mobiloperatörsbranschen. Vi h
Author: Elisabeth Mårtensson & Marianne Vagnemark Title: “I know myself best” – A study of what people with drug- and alcohol problems believe that they need help with [translated title] Supervisor: Arne Kristiansen Assessor: Gunilla Lindén The purpose of this study was to examine what people with drug- and alcohol problems believe that they need for kind of help if a change would become poss
This paper proposes a typology for provider roles in defining business services. The starting point of the study is the underlying rationale of much of the service purchasing literature that buyers have or can easily access the necessary know-how to procure business services. If this does not hold, the implication is that buying firms would shy away from buying complex services. An alternative per
Over a 15-year period, mobile phones have evolved from providing one single feature - the mobile voice call - to multi-featured multi-media communication and entertainment devices. Customer value has been added through successive integration of features previously conveyed by dedicated devices, as clock, timer, camera, media player, radio, etc. This continued integration strategy now poses several
Syftet med denna studie är att förklara tänkta positiva effekter och eventuella fallgropar, vid införande av ett Shared Service Center, med konsideration av de organisationsförändringar som sker till följd av implementeringen av centret, samt analysera hur prissättningen integrerar den nya enheten i organisationen. För att svara på den inledande frågeställningen har en abduktiv ansats använts. Läm
Den främsta orsaken till en ökad växthuseffekt anses idag bero på en högre koncentrationav koldioxid i atmosfären. Sedan den industriella revolutionen harmänniskan påverkat mängden koldioxid i atmosfären genom aktiviteter så somförbränning av fossila bränslen, avskogning, förändringar i markanvändning, samtcementproduktion. För att kunna motverka framtida klimatförändringar krävs enfördjupad kunskThis thesis focuses on the development and application of efficient mathematicaltools for estimating and modelling the exchange of carbon dioxide (CO2) between the Earth and its atmosphere; here referred to as the global CO2 surface flux.There are two main approaches for estimating the CO2 flux: Processed based(bottom-up) modelling and atmospheric inversion (top-down) modelling. Thefirst part of t
Biological invasions are one of the leading causes of biodiversity loss worldwide. Given that eradication of invasive species is not usually a practical option, conservationists may attempt to limit their impacts through the designation and management of protected areas. Here, we investigate the effect of marine protected areas on the habitat suitability of an invasive species, the round goby (Neo
EU:s art- och habitatdirektiv listar arter och naturtyper som ska bevaras och vars bevarandestatus ska övervakas. Rapporten analyserar förekomsten i Sverige av fyra av de fjärilsarter som omfattas av Naturvårdsverkets Biogeografiska uppföljning. Analysen fokuserar på habitat och miljöparameterar i relation till svenska fynd av högnordisk blåvinge (Agriades aquilo), dvärgpärlemorfjäril (Boloria imp
Water purification is one of the most essential services provided by wetlands. A lot of concerns regarding wetlands subjected to climate change relate to their susceptibility to hydrological change and the increase in temperature as a result of global warming. A warmer condition may accelerate the rate of decomposition and release of nutrients, which can be exported downstream and cause serious ec
RLI Working Paper No.14RLI Working Paper No.14
Klimatförändringar och social rättvisa är två sammanlänkade utmaningar för städer och kommuner. I takt med att miljö- och klimatkriserna förvärras blir behovet av att sammanlänka ekologisk och social hållbarhet alltmer centralt för städers och kommuners omställning. Tidigare separata åtgärder för dessa områden har ofta misslyckats med att tillvarata synergier och hantera motsättningar. Projektet u
