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Vi har genom att studera de olika delarna Servicemötet, Servicekvalitet samt Kabinpersonalens roll kommit fram till att kabinpersonalens roll har förändrats och att detta i sin tur inverkar på hur de interagerar i servicemötet. Faktorer som lett till våra slutsatser är bland annat den tekniska utvecklingen, som utgör en del i den interna effektivisering, vilket har bidragit till att servicemötet k

Syftet med vår uppsats är att undersöka om det finns ett samband mellan medelstora aktiebolags tillväxt och styrelseledamöters antal parallella styrelseuppdrag och hur detta samband i sådant fall ser ut. // To investigate if there is a connection between the board of director’s number of parallel board assignments and the growth of midsized corporations. And if that’s the case then see how this co

Mergers and acquisitions on the Swedish market 1997-2009 have created value of approximately 3.5 percent on average measured as abnormal returns. The results are statistically significant. No significance was found for the explanatory regressions and thus we can not find any guidance for managers of when it is preferable to engage in M&A transactions.

In this thesis, I address the potential success factors of sonic branding. By extensively examining sound identities and sonic logos, across all the possible phases of its creation and implementation; I am conducting this study with the ambition of finding, mapping and analyzing its potential success factors. My main purpose in carrying out this study is hence to contribute to a clearer, more focu

This study examines how four E.ON employees work with their identity in the organization and how they commit to it. The research question was “In which different ways do four E.ON employees, through identity work, identify with and commit to E.ON?”. The study has a subjective reality view and is based on critical theory, hermeneutics, and postmodernism. The study’s empirical foundation consists of

The purpose of this master thesis is to examine in which way dividend policies are affected by managers strive for financial flexibility in listed Swedish firms. The underlying reason for the thesis is to attain a broader knowledge regarding dividend policies. Since present theories do not provide a satisfactory explanation or are not satisfactory tested, we find it relevant to perform a study wit

In a time full of environmental changes the need for understandings of the operational work and services, the control of the business and key figures, and flexibility to adapt to different circumstances is crucial in many organizations. In a time where national borders are getting more and more invisible and where the humans are traveling and moving more than ever it is even more important to have

The aim of the thesis is to explain how the adoption of ICT influences the performance of the national health service and what barriers exist in the adoption of ICT from three perspectives; processes, patients and employees. The thesis uses qualitative data to investigate the effects and barriers of ICT adoption in Region Skåne’s healthcare. The thesis has an inductive approach. The theories the t

Title: Internal and external drivers of corporate social performance in developing countries Seminar date: 2009-01-22 Course: FEKK01, Degree Project Undergraduate level, Business Administration Authors: André Agnesson Franzén, Johan Nilsson, Joakim Wikström Advisor: Gösta Wijk Key words: Corporate social responsibility, Environment, Driving forces, Sustainability, India Purpose: The main purpose o

RESEARCH QUESTION: What are the main drivers and barriers affecting the Swedish energy industry and its institutional logic? PURPOSE: The purpose of this study is to examine the drivers and barriers affecting the Swedish energy sector and its institutional logic. THEORETICAL PERSPECTIVE:The theories used for this paper, give the reader an overview of the subject and include: Dominant Logic, Invest

The new Discrimination Act (2008:567) entered into force on 1 January 2009 and it is now illegal to discriminate a person based on age in Sweden. Earlier discrimination legislation had no rules regarding age but following the implementation of Directive 2000/78/EC Employment Framework came a comprehensive legislation on discrimination which contained the ban against discrimination on grounds of ag

The main purpose of this study is to provide marketers with basic guidelines on how brands can benefit from internet social networks such as MySpace, Facebook and Hi5.

The main factors driving the development of modern means of payment is people's attitudes, the integrity aspect and international influence. People have an instinctive belief that change is synonymous with detereoration. Realizing a cashless society requires a change in the willingness to change and improve. For the development of new payment methods it will eventually be necessary for increas

The project was performed for FAS Converting Machinery AB (FAS) in Ystad with supervision from Industriell Elektroteknik och Automation at LTH. FAS is a company that makes machines for producing plastic bags on a roll. The problem given was to develop a sensor for detecting the perforations in the bags to ensure that the correct amount of bags was rolled up and that the tearing was in the right pl

I want to find out whether it is possible to draw any connection between payment behaviour and corporate reputation on a business-to-business level or whether it is rather trust that is effected and if so in both cases how and why. My qualitative research has an inductive approach and has been done by using an unstructured interview technique. I have used Chun’s definition of corporate reputation

The automotive industry is currently witnessing a standard battle between the emerging propulsion technologies and the internal combustion engine. Almost all efforts, whether they are initiated by governments or established players of the automotive industry, have been deployed on a small-scale basis. However, an ambitious attempt is currently being made by the venture-backed company Better Place,

With this thesis we want to prove that by using a single formula for picking stocks, Joel Greenblatt’s ‘’Magic Formula’’, it is possible to achieve returns higher than those achieved by a related index. To prove this, we will construct a portfolio, according to “The Magic Formula”, and backtest the portfolio in the Swedish stock market. The test period will be March 1999 to January 2010 and we wil

The performance measurement systems in place within Swedish universities are more developed as compared to Chinese universities. There is a greater need for accountability due to the relatively open Swedish Higher Education system while there is little to motivate Chinese Universities to account for their performance.