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City centre offerings, including shopping, restaurants and cafés, and a lively atmosphere are vital place attributes, which together with several other elements create an attractive place. However, city centre retailing is facing serious competition from e-commerce and external shopping malls, and dying city centres appear to have become a worldwide epidemic in the last decade. To retain visitors
Affiliated Researcher Contact details Email: john [dot] olsson [at] plog [dot] lth [dot] se Mobile: +46 73 630 91 07Organisation Packaging Logistics Service point: 69 WebpageJohn Olssons profile in Lund University research portalOther affiliations Affiliated researcher Centre for Retail and Logistics (REAL) Publications Displaying of publications. Sorted by year, then title. Filter by type AllConf
https://www.real.lu.se/en/john-olsson - 2026-06-22
Examensarbetets titel: RFID på produktnivå - En case-studie om arbetsprocesser, effektivitet och kundmötet Ämne/kurs: LGMK65/SEMK65, Examensarbete för kandidatexamen (VT24),15 högskolepoäng Författare: Lydia Molin, Julia Nyberg Handledare: Malin Andersson Nyckelord: RFID-teknik, arbetsprocesser, effektivitet, kundmötet, inventering, detaljhandeln Forskningsfråga: Hur upplever detaljhandels personaTitle: RFID at product level - A case study on work processes, efficiency and the customer encounter. Course: LGMK65/SEMK65, Service Management: Bachelor's Degree Essay, 15 credits Authors: Lydia Molin, Julia Nyberg Advisor: Malin Andersson Keywords: RFID-technology, work processes, efficiency, customer interactions, inventory, retail industry Research question: How do retail employees perceiv
We examine whether exposure to gender inequality at export destinations affects the gender wage gap in exporting firms. We motivate the analysis through a stylized model where wages depend on worker productivity, and men have a comparative advantage when trading with gender-unequal countries due to customer discrimination. Empirically, we use high-quality matched employer-employee data from Sweden
Under 2015 steg andelen konsumenter som handlat på mobilen från 16 % till hela 42 %. Ökningen kan bero på att hemsidor blir mer mobilanpassade. Trots det finns det fortfarande en del användare som uppfattar det som mindre säkert att handla på mobilen i jämfört med på en dator. Förtroenden för e-handel skapas i flera led, där gränssnittet bara en del som påverkar kundens tillit. Detta projekt gjord
Generation Z [Gen Z] har till skillnad från tidigare generationer ett behov att bli förstådda av företag för att ha en positiv inställning till deras kommunikation. Detta, kombinerat med en mer komplex tid att hantera en digital kundupplevelse, gör det svårt för företag att nå ut till målgruppen på sociala medier. Denna studie syftar därav till att gå på djupet för att förstå hur Gen Z uppfattar f
Unmanned stores are increasing in popularity as the prominence of digitalization is changing not only the customer-retailer interface but also the servicescapes of the stores. The current stakeholders within the industry are (1) tech-positive entrepreneurs that want to innovate the industry or (2) convenience-focused retailers adopting technological solutions to ease the workload. These innovation
LL_SMMM23_eng_VT25_2411xx Reading list for Digitalizing Stores (SMMM23), 7,5 credits. The reading list was approved by the Board of the Department of Service Studies 2024-11-13. The reading list is valid from 2024-11-13 Alexander, Bethan & Blazquez Cano, Marta. (2020). Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context. Journal of Ret
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-11/LL_SMMM23_eng_VT25_241113.pdf - 2026-06-22
Thesis Purpose: This study aims to enhance the understanding of factors that discourage consumers from buying pre-owned fashion in a multichannel retail setting. Methodology: Rooted in a qualitative and exploratory method, this study is further guided by an abductive approach. By embracing the essence of the social constructivist epistemology and a relativistic ontological standpoint, it delves i
Syftet med detta examensarbete är att öka kunskapen kring hur AI inom fysisk Retail får konsekvenser för konsumenters värdeskapande. Vikten av kompetens och kunskap i kombination med teknik betonas för att möjliggöra förbättrade kundupplevelser inom fysisk retail. Kundens köpbeslut påverkas främst av människors kunskap och kompetens, där tekniken kompletterar och stöttar den mänskliga interak
Denna uppsats är baserad på ett projekt inom produktutveckling av nästa generations IoT-sensorer för företaget Sensative AB. Projektet tar vid där ett pilotprojekt, färdigställt i januari 2022, slutade, vid samma företag och av samma författare. Projektet fokuserar på att solidifiera och utveckla den design som gjordes i pilotprojektet, samt att utforska nya designidéer för ytterligare trådlösa seThis Master Thesis is based on a project in the product development of the next generation of IoT-sensors for the company Sensative AB. The project commences where a pilot study, finished in January 2022, concludes at the same company by the same author. The project focuses on solidifying and developing the design made in the pilot study, as well as exploring new design ideas for additional wirele
Affiliated Researcher Contact details Email: emma [dot] samsioe [at] ses [dot] lu [dot] se Phone: +46 42 35 66 67Organisation Department of Service Studies WebpageEmma Samsioes profile in Lund University research portalOther affiliations Affiliated researcher Centre for Retail and Logistics (REAL) Publications Displaying of publications. Sorted by year, then title. Filter by type AllBookBook chapt
https://www.real.lu.se/en/emma-samsioe - 2026-06-22
Senior lecturer Contact details Email: emma [dot] samsioe [at] ses [dot] lu [dot] se Phone: +46 42 35 66 67Organisation Department of Service Studies WebpageEmma Samsioes profile in Lund University research portalOther affiliations Affiliated researcher Centre for Retail and Logistics (REAL) Publications Displaying of publications. Sorted by year, then title. Filter by type AllBookBook chapterCo
https://www.ses.lu.se/en/emma-samsioe - 2026-06-22
This publication is part of a project called Direct and Indirect Load Control in Buildings performed at the Division of Energy Economics and Planning, Department of Heat and Power Engineering, Lund University, Sweden. Peak load problems have attracted considerable attention in Sweden during last three winters, caused by a significant decrease in available reserve power, which is a consequence of p
Load management is a techno-economic measure for harmonizing the relations between supply and demand sides, optimising power generation and transmission and increasing security of supply. It can also benefit the environment by preventing use of generators with higher emissions. This study was performed in collaboration with one electric utility in Southern Sweden, which aims solving peak load pro
