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The role of Customer experience in online retail quality: Investigating the effect of online customer experience on customer satisfaction and loyalty intentions

Online retail is playing an ever increasing role in business today and one of the critical tasks in online retail management is the understanding of how to create an offering that would yield maximum value for the consumers and differentiate the retailer from competition. If an online retailer understands how the online retail offering is perceived and evaluated by customers, it becomes possible t

Fast or Furious: A study of attributes important to the online customer experience in fast fashion shopping

The real [estate] customer experience journey

Customer Experience in the Era of Artificial Intelligence: A qualitative study exploring customer’s perceptions of AI chatbots in e-commerce

Best customer experience Entering the age of the customer

Background The business environment is constantly changing, and the way companies do business is continuously changing, which is highly apparent in the automotive industry. Adaption is a fact for firms who want to stay in the game, but what will give a company a competitive advantage in this mess of constant changes? The above-mentioned are pointing towards a new era; the age of the customer. In t

Mapping Customer Experience of Unattended Delivery Services in E-Grocery Retail

The Millennial Customer Experience in Traditional Retail Environments: A Swedish Perspective

The Customer Experience in the Sharing Economy: A Context Specific Approach to Airbnb

The Formation of Customer Experience Through Offline-Online Channel Integration

Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery

Digital Customer Experience Matters

Showrooms: the future of online and offline retailers? - An explorative comparison of showrooms’ value contribution to the customer experience

Revolutionizing Retail: The Role of Augmented Reality-Driven Information Systems in Enhancing Customer Experience and Engagement

Charting the intellectual structure of customer experience research

Theoretical rigor of customer experience scales : a systematic review and a roadmap for researchers

The role of customer experience in the perceived value–word-of-mouth relationship

The Future of Consumption : How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience

Is Fast Enough Good Enough? Customer Experiences with AI vs Human Service Agents A User-Centered Approach

Improving the customer experience in retail locations: The Game of Towns

One Physical Step for Online Retailers, One Giant Leap for the Customer Experience