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The retail industry faces a multitude of complex sustainability challenges, which calls for transformational change. While the retail industry is a major driver of production and consumption patterns, it also offers significant potential to reduce global greenhouse gas emissions. Notably, logistics services, such as warehousing, delivery, and returns, have gained vital importance in retail due to
The retail landscape is transforming at an unprecedented speed and scale, thereby driving an unparalleled growth in last-mile delivery. The already rapidly growing online sales have been further fueled by the coronavirus pandemic. However, the share of online sales varies greatly among different retail sectors. In grocery retail, the share of online sales is still relatively low even though it is
Retail Knowledge Bank What is the future of what we call retail? What will be the forms, the governance, the offer? What influence will digitalization wield and what elements will remain analogue? Will we travel to stores or will they come to us? How will new store formats fit into the customer journey? In 2018, the Centre for Retail Research began researching the future form and function of the p
Thesis purpose: This study aims to explore how community platforms for services can be integrated and used in the customer journey in order to enhance consumers’ perception of convenience. Methodology: Due to the study’s explorative nature, the study utilised a qualitative method conducted in the context of the Swedish furniture retailer IKEA. Theoretical perspective: The thesis was based on pri
LL_SMMX11_eng_HT26_rev_260513 Reading list for Introduction to service management, (SMMX11) 7,5 credits. The reading list was approved by the Board of the Department of Service Studies 2023-05-24, latest revised 2026-05-13. The reading list is valid from 2026-05-13. Adib, Amel & Guerrier, Yvonne. (2003). The Interlocking of Gender with Nationality, Race, Ethnicity and Class: the Narratives of Wome
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2026-05/LL_SMMX11_eng_HT26_rev_260513_0.pdf - 2026-06-22
The continuous growth of e-retail in the B2C sector has been generating new recordsin revenues for several years. This has led to diversification of the marketinteractions and actors that are involved and impacted by the respective operationsand trends. To address the rising demands from the different actors involved and tohelp manage the increasing complexity of the retail sector, technological s
The purpose of this to study is to identify factors that influence how a concept store format contributes to a format portfolio, which will be done by exploring the concept store format from three perspectives; customers, manager, and industry experts. Philosophies of epistemology and ontology were considered, where the social constructionism stance was employed. Additionally, the research followe
The remarkable growth of e-commerce has defined the recent years of various industries worldwide. Driven by consumers, the e-commerce surge (e-retail in particular) stems from the final leg of the supply chain: the last mile. As the growing flow of e-commerce orders continues to generate new records for annual revenues, key actors in the last mile face the challenges of increasing customer demands
This paper aims to explore and analyze the intricate relationship between the direct-to-consumer (D2C) business model and customer-based brand equity. This study utilizes a qualitative approach to gather primary data, aiming to gain profound insights into customer perspectives regarding the impact of the D2C business model on trust, loyalty, and value perception. A focus group methodology was chos
Kursguide - Course Syllabus • • • Details of approval The syllabus was approved by the board of the Department of Service Management and Service Studies on 2019-09-30 and was last revised on 2020-09-16. The revised syllabus applies from 2021-01-18, spring semester 2021. General Information The course is included in the Master's (120 credits) Programme in Service Management and is the third special
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/kp_smmv24_eng_vt21.pdf - 2026-06-22
The project has been developed from a proposal made by RegionService (technical real estate for Region Skåne) and based on the replacement of light fixtures from fluorescent lamps to white LEDs (Light Emitting Diodes) in some hallways in Helsingborgs Lasarett (The Hospital in Helsingborg). The results turned out to be positive and further replacement were made in nearby buildings as well. My part
Affiliated Researcher Contact details Email: john [dot] olsson [at] plog [dot] lth [dot] se Mobile: +46 73 630 91 07Organisation Packaging Logistics Service point: 69 WebpageJohn Olssons profile in Lund University research portalOther affiliations Affiliated researcher Centre for Retail and Logistics (REAL) Publications Displaying of publications. Sorted by year, then title. Filter by type AllConf
https://www.real.lu.se/en/john-olsson - 2026-06-21
