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With a background in business, service, and sustainability, Felicia found the perfect fit in the Master’s in Sustainable Service Management. Today, she works as a sustainability advisor, helping companies improve their reporting and climate impact.
LL_SMMV23_eng_VT26_rev_260123 Reading list for Service logistics (SMMV23), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29, latest revised 2026-01-23. The reading list is valid from 2026-01-23. Bjørgen, Astrid, Bjerkan, Kristin Ystmark. & Hjelkrem, Odd Andre. (2021). E-groceries: Sustainable last mile distribution in ci
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2026-01/LL_SMMV23_eng_VT26_rev_260123.pdf - 2026-06-26
LL_SMMV23_eng_VT23_rev_230123 Reading list for Service logistics (SMMV23), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29, revised 2023-01-23. The reading list is valid from 2023-03-22. Cardenas Ivan, Borbon-Galvez Yari, Verlinden Thomas, Van de Voorde Eddy, Vanelslander, Thierry & Dewulf, Wouter. (2017). City Logistic
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2023-01/LL_SMMV23_eng_VT23_rev_230123.pdf - 2026-06-26
What does it take to make a customer return? René van Pelt and Ida de Wit Sandström are retail workers in the specialist jewellery trade. They have been serving their customers together for more than fifteen years. In a world where digitalisation is changing the business conditions, demands regarding distinction and profiling are increasing and consumers are becoming ever more unpredictable , show
Kan framtidens shoppingupplevelse redan ha varit här? Ja mycket av det som av både upplevelse- och hållbarhetsskäl anses tillhöra framtidens konsumtion dominerade butikslokalerna i svenska städer för hundra år sedan. Det såldes livsmedel i lösvikt, man behövde handla dagligen eftersom ingen hade kylskåp hemma och det fanns många verkstäder och skräddare där man beställde precis det man behövde (ocThis chapter is a contemplation on the future experiences of local high streets based on analysing the past and present of one such local street, Södergatan in Helsingborg, Sweden. This street was established in the mid-nineteenth century, in an emerging working-class district, Söder, whose initial residents lived in crowded conditions. Without any modern technologies for storing food, or any cars
Winning the in-store battle SHOPPER MARKETING CASES FROM THE SHOP FLOOR Edited by: Martin Moström Carys Egan-Wyer Ulf Johansson 2 WINNING THE IN-STORE BATTLE Winning the in-store battle SHOPPER MARKETING CASES FROM THE SHOP FLOOR EDITED BY: MARTIN MOSTRÖM CARYS EGAN-WYER ULF JOHANSSON 3 WINNING THE IN-STORE BATTLE Table of contents Winning the in-store battle . . . . . . . . . . . . . . . . . . .
https://www.ehl.lu.se/sites/ehl.lu.se/files/2024-05/Winning%20the%20in-store%20battle%20web.pdf - 2026-06-26
Namnlös Litteraturlista för Servicelogistik (SMMV23), 7,5 hp. Litteraturlistan är fastställd av styrelsen för Institutionen för service management och tjänstevetenskap 2020-01-29, senast reviderad 2024-01-19. Litteraturlistan börjar gälla 2024-03-20. Bjørgen, Astrid, Bjerkan, Kristin Ystmark. & Hjelkrem, Odd Andre. (2021). E-groceries: Sustainable last mile distribution in city planning. Research
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-01/LL_SMMV23_eng_VT24_240119.pdf - 2026-06-26
LL_SMMV23_eng_VT25_rev_250115 Reading list for Service logistics (SMMV23), 7,5 credits. The reading list was approved by the Board of the Department of Service Management and Service Studies 2020-01-29, latest revised 2025-01-15. The reading list is valid from 2025-01-15. Bjørgen, Astrid, Bjerkan, Kristin Ystmark. & Hjelkrem, Odd Andre. (2021). E-groceries: Sustainable last mile distribution in ci
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2025-01/LL_SMMV23_eng_VT25_rev_250115.pdf - 2026-06-26
Background AB Ångpanneföreningen (ÅF) is one of the largest and oldest technical consulting firms in Sweden. The company was founded in 1895 and has witnessed four big technical advances: steam power, electricity, nuclear power and computerization. The company provides qualified services and solutions for industrial processes, infrastructural projects and in the development of products as well as
Are you interested in getting involved in student life and gaining intercultural experience at the same time? Then the International Mentor Programme is perfect for you! As an international mentor, you will meet students from across the globe and help them adjust to their new environment. Together with your fellow mentors, you will be an important social link between the international students in
https://www.lunduniversity.lu.se/current-students/get-involved-student-life/become-international-mentor - 2026-06-25
In this paper, we explore consumers’ in-store experiences and their components, from both a consumer and retailer perspective. This is a replication of a study we performed in 2006 and thus we also examine how the role of the physical store has changed over the last decade. We use the Critical Incident Technique (CIT) to improve our understanding of consumers’ in-store experiences. Moreover, we co
Centre for Retail Research at Lund University ANNUAL REPORT | 2020 2 ANNUAL REPORT CENTRE FOR RETAIL RESEARCH AT LUND UNIVERSITY 2020 3 ANNUAL REPORT CENTRE FOR RETAIL RESEARCH AT LUND UNIVERSITY 2020 Introduction Centre for Retail Research – the seventh year For us, and countless others, 2020 has been a very unusual year. Corona has challenged us in many ways. One immediate effect was how challen
https://www.lusem.lu.se/sites/lusem.lu.se/files/2024-01/annualreport-2020.pdf - 2026-06-26
Many retail chains believe that the personal service encounter is the solution to declining sales figures. Via a large-scale study of Swedish fashion consumers, we demonstrate, that this may not necessarily be the case. We argue that retailers can potentially save money and convert more customers by providing a more automated journey, which includes self-service technologies, for some customers, a
Application Surname, name Date of birth / personal identification number (YY-MM-DD) Home address Sex Female Male Post code, city, country Telephone E-mail If applicable, former surname Relevant education Degree/education (enclose official transcript) Credits Date University Country Application intended for Department Faculty Research subject Application is intended for the following degree Licenti
https://www.lusem.lu.se/sites/lusem.lu.se/files/2024-01/EHL-antagningsblankett-FU-eng.pdf - 2026-06-26
It is often said that we live in a consumer society. This does not just mean that we buy things regularly but also that consumption is an integral part of our daily lives. We have learned to think of ourselves as consumers, rather than citizens, in a variety of situations. Against this backdrop, retail organisations hold a strategically important position, not least because of the space they occup
LL_SMMM13_eng_HT25_rev_240424 Reading list for Introduction to Retailing and Consumption (SMMM13), 7,5 credits. The reading list was approved by the Board of the Department of Service Studies 2024-05-22, revised 2025-04-24. The reading list is valid from 2025-04-24. Arnould, Eric. (2005). Animating the big middle. Journal of Retailing, 81(2), p. 89-96. Doi.org/10.1016/j.jretai.2005.03.001 Bardhi,
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2025-04/LL_SMMM13_eng_HT25_rev_240424.pdf - 2026-06-26
