Search results

This is how you book a business trip. Read more about digital meetings and video conferences at Lund UniversityFAQ - Business travelBusiness travel is to be booked through the travel agency with which Lund University has an agreement. This applies to travel paid for by Lund University (for staff and persons travelling at the request of the University). Only staff are authorised to book trips under

https://www.staff.lu.se/support-and-tools/business-travel/how-book-trip - 2026-04-22

Titel: Vad betyder tillgänglighet i tjänstesektorn? Empirisk undersökning av bankkunders uppfattningar Seminariedatum: 2013-05-30 Kurs: FEKN90 Examensarbete på Civilekonom-programmet, 30 HP Författare: Mimmie Andersson och Veronica Bjurhult Handledare: Matts Kärreman Fem nyckelord: Tillgänglighet, kundrelationer, bank, tjänstesektorn, teknologi Syfte: Utforska betydelsen av tillgänglighet i bankse

Many of today’s software systems are created by leveraging ecosystems consisting of heterogeneous “complementors” and “hub” firms. In fact, the reliance on ecosystems is prevalent in the enterprise resource planning (ERP) domain, where larger ERP vendors form collaborative relationships with smaller industry-specific vendors to co-create value for themselves and their customers. However, value cre

Given the recent predominant role of technology and the extensive use of smartphones in today’s society, the mobile device has become a major part of consumers’ daily lives. As a result, the lines between humans and technology have become blurred, where the effectiveness of interpersonal interactions at the service encounter in retail stores has been questioned. The researchers thus identified a k

Hur många anställda behövs för att kunna balansera kundflödet och samtidigt optimera kostnaderna av medarbetarna? Är det möjligt att beräkna stationära sannolikheter utifrån ett ankomst- och avgångsflöde, som kan användas för att optimera kö-modellen? Om du är chef på ICA, ägaren av en butik, eller en kund som har stått i kö för länge, så har du kanske ställt dig dessa frågor. Det finns olika svaThe main goal of this investigation is to determine the optimal number of cashiers to be employed in a first-in-first-out (FIFO) queuing system, based on the number of customer arrivals, the average revenue generated per customer, and the rate at which each customer abandons the queue, referred to as the reneging rate. This is done by using continuous-time homogeneous Markov Chains to model the ar

Today most companies have online sales channels. Most commonly have companies started offline and then later expanded online while others have started their business online through, for example, web shops. Even though we today are living in a high technology society, the existence of an offline sales channel is still needed. But what is the exact definition of a sales channel really? In today’s

OBJECTIVES: We examined approaches to reduce sodium content of food served in settings operated or funded by the government of the County of Los Angeles, California.METHODS: We adapted health impact assessment methods to mathematically simulate various levels of reduction in the sodium content of food served by the County of Los Angeles and to estimate the reductions' potential impacts on mean sys

I denna fallstudie undersöks och analyseras frågeställningen utifrån chefers upplevelser inom ett internationellt tillverkande bolag i industribranschen. Sättet att hantera både kunder och medarbetare blir allt mer betydelsefullt för att konkurrera med service. Chefernas roll blir i samband med detta avgörande för att uppnå organisatoriska mål och god extern serviceleverans. Syftet med studien ä

LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions 15 hp, SMMS10. Preliminary version   Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: tradition

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802.pdf - 2026-04-23

Peripheral areas with declining traditional industries often see tourism as a solution for multiple macroeconomic problems. In these regions particularly small and medium-sized enterprises constitute the backbone of the tourism product, and thus are regarded as key players in economic restructuration and rejuvenation (Cooper and Buhalis 1992). At the same time, non-price factors have come into foc

This publication is part of a project called Direct and Indirect Load Control in Buildings performed at the Division of Energy Economics and Planning, Department of Heat and Power Engineering, Lund University, Sweden. Peak load problems have attracted considerable attention in Sweden during last three winters, caused by a significant decrease in available reserve power, which is a consequence of p

LL_SMMS10_prel160802 Reading list for Service Management: Theory – Development and Traditions, 15 hp, SMMS10. Preliminary version   Book about writing literature reviews, ca 200 pages Choose one of four: Hart, C (1998) Doing a literature review: releasing the social science research imagination, Sage: London. 230 pp. Jesson, J; Matheson, L & Lacey, F.M (2011) Doing your literature review: traditio

https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_prel160802_0.pdf - 2026-04-23