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GIS: GIS och klimatförändringar
Customer Orientation, Learning Orientation, and New Service Development: An Empirical Investigation of the Swiss Hotel Industry
Transformation to a customer-oriented perspective through action learning in product and service development
Customer expectations of unattended grocery delivery services: mapping forms and determinants
Statistik: Statistik för international business II
Ekonomisk historia: Klimatkriser och energitransitioner förr och nu
Företagsekonomi: Extern redovisning och riskhantering
Innovative framework for self-service kiosks: Integrating customer value knowledge
The integration of customer needs in the establishment of an e-business system for internal service
Customer’s perceptions in Last-mile delivery service
Business Incubators and Customer Satisfaction - Incubator services entrepreneurs really need
Energy Services in Sweden - Customer Relations towards Increased Sustainability
Energy use and supply are evident issues to consider for a sustainable development, where the economic, social and environmental aspects are all important. In large grid-bound systems, the supply of energy is usually a rather invisible activity and the contacts between household custo-mers and utilities are sometimes only repre-sented through the energy bill. In this thesis, three particular field
Conceptions and norms about directness in service relations: domestic workers and customers
Development of a Mobile Customer Application for Dry Cleaning Services
While machines are getting better at simulating human behavior it has become more common with the use of avatars and conversational text in mobile applications. These are used in order to induce a reflectively positive experience for the user, possibly making the user choose that application in favor of another. The balance between developing a too playful application and an uninteresting one is h
Förintelsens historia: Representationer, minnesstudier och historiekulturer
Odysseys: analysing service journeys from the customers’ perspective
Measured service reliability and customer satisfaction in public transport
How travellers perceive the quality of public transport services has profound influence on their satisfaction and thus of their inclination to choose this mode of transport. Punctuality, which may be interpreted as timetable adherence or overall travel time predictability, is often pointed out as the most important constituent of overall service reliability of public transport systems. However, in