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”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. Earlier research has explored and aroused criticism against the trend of automation and digitalization, urging companies to move towards a more customeAbstract Title: ”Is this what you mean? – No, it really isn't!” – An analysis of consumers' dissatisfaction in encounters with chatbots in customer service Seminar date: January 10th, 2024 Course: FEKH29, Business Administration: Bachelor Degree Project in Marketing Undergraduate Level, 15 ECTS-credits Authors: Emma Axelsson, Annie Bolmgren and Julia Krusell Advisor: Sofia Ulver Keywords:

Meet Laurie from Wicklow, Ireland

Link back to student portrait International Human Rights Law.  What is your educational background?I studied Law and French (LLB (Ling.franc.)) as an undergraduate degree in Trinity College Dublin which included an Erasmus year at Sciences Po Paris.How did you find our master’s programme?I came across this programme while researching various international human rights law and international law pro

https://www.law.lu.se/meet-laurie-wicklow-ireland - 2026-04-29

Cardiac arrest survivors’ self-reported cognitive function, and its association with self-reported health status, psychological distress, and life satisfaction—a Swedish nationwide registry study

Aim: Self-reported cognitive function has been described as an important complement to performance-based measurements but has seldom been investigated in cardiac arrest (CA) survivors. Therefore, the aim was to describe self-reported cognitive function and its association with health status, psychological distress, and life satisfaction.Methods: This study utilised data from the Swedish Register oAim: Self-reported cognitive function has been described as an important complement to performance-based measurements but has seldom been investigated in cardiac arrest (CA) survivors. Therefore, the aim was to describe self-reported cognitive function and its association with health status, psychological distress, and life satisfaction. Methods: This study utilised data from the Swedish Register

Styrelseledamöters mandat - ansats till en teori om styrelsearbete i börsnoterade företag

Popular Abstract in Swedish Sedan 1970-talet har intresset för den svenska aktiemarknaden ökat. Utländska och svenska institutionella investerare är exempel på aktörer som spelar en alltmer betydelsefull roll på aktiemarknaden. Generellt sett har en tidigare relativt trögrörlig aktiemarknad ersatts av en livlig marknad för ägande i svenska börsföretag. Förändringarna har betydelse för hur aktieägaThe ownership structure of public-listed companies in Sweden has undergone large changes during the last 20 years. Since the 1970's, the interest in the stock market has grown substantially, and in addition to more active domestic actors, the national borders have been opened to foreign capital. The change towards a more active stock market in Sweden has increased the interest for issues concernin

Elective Courses - 2023

1 Elective courses spring 2023 BFA level courses Hannah Arendt – being a Citizen Valbar kurs på BFA-nivå/Optional BFA level course Antal hp/Credits 15 Lärare/Teacher: Gertrud Sandqvist Changed dates: Datum/Dates: Jan 24, Feb 1, Feb 7, Feb 14, Feb 21, Feb 27, March 7, March 14, April 3. 10.00 – 12.00 hours in the lecture room, Mazetti Undervisningsform/Form: Text seminar Språk/Language: English Ant

https://www.khm.lu.se/en/sites/khm.lu.se.en/files/2023-01/Elective%20courses%20-%202023.pdf - 2026-04-30

Laurie från Wicklow, Irland berättar om sitt masterprogram

Masterstudenten Laurie delar med sig av sina erfarenheter som student i Lund, vad som fick henne att ansöka till masterprogrammet, flytten till Lund, hur en typisk studievecka ser ut, vad hon tycker om sina studier och vilka planer hon har för framtiden.Master's student Laurie shares her experiences as a student in Lund: what made her apply for the master's programme, moving to Lund, what a typical study week looks like, what she thinks about her studies, and her plans for the future.

Maja Essebo

Researcher and Director of Studies for LUMES and LUCAS What is your academic background?Political science (master) and human geography (PhD).What courses are you teaching and what is your research about?In LUMES I teach the course Politics of sustainability and in LUCAS the course Transformational approaches to climate change. I usually also supervise master thesis students and give lectures in va

https://www.lucsus.lu.se/education/master-science-programmes/lucsus-teacher-portraits/maja-essebo - 2026-04-29

Disability: What Do We Know? - The Raoul Wallenberg Institute of Human Rights and Humanitarian Law

Disability: What Do We Know? - The Raoul Wallenberg Institute of Human Rights and Humanitarian Law Skip to content Search for: Search Button Home About Us Who We Are Our History About Raoul Wallenberg Our Theory of Change Staff Opportunities Annual Reports Whistleblower Our work What we do Multi-Disciplinary Research Higher Education Strategic Advice and Analysis Outreach Evaluation of Programme W

https://rwi.lu.se/blog/disability-what-do-we-know/ - 2026-04-27

Across landscapes and seascapes : The movement ecology of diving and flying guillemots and gulls during breeding

Some seabirds we encounter only fleetingly, as they fly by as we walk along the beach, or perhaps meet far out at sea when we take a boat trip. Others though we are more familiar with, such as the ‘seagulls’ that many will not even turn their head to appreciate. Yet, all seabirds have remarkable stories to tell, and we are fortunate now to live at a time where we can follow individual birds as theMost seabirds breed colonially, at which time they make central-place foraging trips. Parents must collect food both for themselves and for egg production/chick-rearing. How should they forage? I followed five species across two sites in Sweden in the Baltic Sea using GPS and time-depth recorder (TDR) devices, giving information on both flight and diving activity. I use a movement ecology approach

Meet Ema from Liptovsky Mikulas, Slovakia

Link back to student portrait European Economic Law. What is your educational background?Before coming to Lund, I completed my bachelor’s degree in EU and international law in Tallinn, Estonia.How did you find our master’s programme?During my bachelor studies, I already leaned towards EU constitutional law and business law, so I was searching for programmes that offered specialisation in these fie

https://www.law.lu.se/meet-ema-liptovsky-mikulas-slovakia - 2026-04-29

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Call for Papers: Situated Narratives. Textual Techniques, Aesthetic Strategies, Knowledge Practices 23–25 April 2026 | University of Zürich Organisers: Patrizia Huber, University of Zürich; Eliane Jaberg, University of Zürich; Hanna Rinderle, Humboldt-Universität zu Berlin In Edith Hammar’s graphic novel Homo Line, the ferry between Helsinki and Stockholm symbolises the protagonist’s state of perm

https://www.css.lu.se/fileadmin/user_upload/project/css/logos/CfP_SituatedNarratives.pdf - 2026-03-21

Attitudinal and Motivational Profiles of Second Foreign Language Learners in Multilingual Contexts

Abstract: Reports and studies repeatedly indicate that foreign languages other than English are facing major challenges in European educational systems (European Commission, 2012). In Sweden, pupils’ motivation to learn a second foreign language (SFL) is reported to be low while motivation to learn English is high (Eurobarometer 2012, Tholin & Lindqvist 2009). While there are plenty of studiesAbstract: Reports and studies repeatedly indicate that foreign languages other than English are facing major challengesin European educational systems (European Commission, 2012). In Sweden, pupils’ motivation to learn a secondforeign language (SFL) is reported to be low while motivation to learn English is high (Eurobarometer 2012, Tholin& Lindqvist 2009). While there are plenty of studies st

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Industry Club The Industry Club is an initiative to build an ecosys- tem around the Department of Automatic Control at Lund University. Industry Club is a forum for sharing ideas and getting feedback on the research we do - to reach out to the industry and other orga- nizations to collaborate on new projects and initiate new research collaborations. INDUSTRY CLUB industryclub.control.lth.se // new

https://www.control.lth.se/fileadmin/control/IndustryClub/New_Industry_Club_7.pdf - 2026-04-27

Ema från Liptovsky Mikulas, Slovakien berättar om sitt masterprogram

Masterstudenten Ema delar med sig av sina erfarenheter som student i Lund, vad som fick henne att ansöka till masterprogrammet, flytten till Lund, hur en typisk studievecka ser ut, vad hon tycker om sina studier och vilka planer hon har för framtiden.Master's student Ema shares her experiences as a student in Lund: what made her apply for the master's programme, moving to Lund, what a typical study week looks like, what she thinks about her studies, and her plans for the future.

Слайд 1

Слайд 1 Iconicity Atlas ICONICITY ATLAS Project An interactive multi-lingual comparative dictionary of iconic (imitative, onomatopoeic, sound symbolic) words Universal vs. Language Specific: Iconicity across Languages Natalia Noland Houston Community College natalia.noland@hccs.edu Maria Flaksman St. Petersburg State Electrotechnical University ‘LETI’ mariaflax@gmail.com w w w .ic on ic ity -a tla

https://konferens.ht.lu.se/fileadmin/user_upload/conference/ill-12/Noland_Flaksman_ILL-12.pdf - 2026-04-27

Ebsco-ux-information-mats-pahlsson

PowerPoint Presentation | www.ebsco.com1 UX process and methods Mats Påhlsson, Region Sales Manager | www.ebsco.com2 What is “UX”? All products have a user experience (UX). UX practice comprises a set of principles and methods designed to put user needs at the center of product decision-making to ensure that it’s a good user experience. UX research (UXR) is the process by which user needs are disc

https://www.ub.lu.se/sites/ub.lu.se/files/2024-05/ebsco-ux-information-mats-pahlsson.pdf - 2026-04-30

The-full-booklet

1 ENTREPRENEURSHIP TOOLS A TOOL BOX FOR HELPING RESEARCHERS CREATE IMPACT FROM THEIR RESEARCH AWARENESS COMPETENCE REALISATION BY SCIENCE FOR SOCIETY 2 INTRODUCTION Science for Society is a platform for teaching entrepreneurial skills to junior re- searchers (PhD students and postdocs) and for increasing their awareness of how and competences to putting their research into use, both as commerciali

https://www.innovation.lu.se/en/sites/innovation.lu.se.en/files/2022-11/The-full-booklet.pdf - 2026-04-30

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1 Regional Training Course on Rights-Based and Inclusive Approaches to Early Warning, Evacuation and Camp Management Revised Q2 2022 Supported by 2 This manual has been developed by Dr Matthew Scott (Raoul Wallenberg Institute) in collaboration with national representatives to the Asia Preparedness Partnership (APP) from Cambodia, Myanmar, the Philippines, Pakistan, Nepal and Sri Lanka and themati

https://rwi.lu.se/wp-content/uploads/2022/08/1.-Revised-training-manual-on-a-rights-based-and-inclusive-approach-to-early-warning-evacuation-and-camp-management-2022.pdf - 2026-04-27

Cultural and public centres

On this page, you will find a selection of the University's public activities. These include music, museums, discovery centres and botanical gardens. Botanical GardenThe Botanical Garden cultivates thousands of plant species on eight hectares of land in central Lund. The Garden operates a wide variety of activities in the areas of botany, horticulture, plant preservation and environmental awarenes

https://www.lunduniversity.lu.se/about-university/visit-lund-university/cultural-and-public-centres - 2026-04-29

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Master’s Dissertation Engineering Acoustics MALIN HALL Report TV BA -5048 M A LIN H A LL A C O U STIC D ESIG N O F SW IM M IN G H A LLS ACOUSTIC DESIGN OF SWIMMING HALLS TVBA-5048HO.indd 1TVBA-5048HO.indd 1 2016-08-03 17:48:532016-08-03 17:48:53 DEPARTMENT OF CONSTRUCTION SCIENCES DIVISION OF ENGINEERING ACOUSTICS ISRN LUTVDG/TVBA--16/5048--SE (1-123) | ISSN 0281-8477 MASTER’S DISSERTATION Supervi

https://www.akustik.lth.se/fileadmin/tekniskakustik/publications/tvba5000/webTVBA5048.pdf - 2026-04-27