Putting the user at the centre is harder than expected
What obstacles stand in the way of user-centred working, and what is needed to succeed? Many organisations want to adopt a user-centred approach, but a new doctoral thesis shows that success is elusive when conflicting demands and a lack of organisational support throw a spanner in the works. Today, there is considerable pressure on organisations to work in a user-centred way. There is talk of use
https://www.ses.lu.se/en/article/putting-user-centre-harder-expected - 2026-05-29
