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Användarupplevelse och kundens nöjdhet vid användning av mjukvara blir en allt viktigare del av utvecklingen av digitala tjänster. Vi som användare är vana vid lättförståeliga flöden och snabba responstider, ett krav som ställs allt mer för digitala tjänster, då utbudet och konkurrensen mellan dessa växer varje dag. För att både attrahera nya kunder och behålla de nuvarande, satsar därför Telavox User experience and customer satisfaction are becoming more and more important in the development of digital services. Users are accustomed to easily understandable workflows and fast response times, which is then easy to demand from these services as the range of services and thus the competition between them grows every day. Therefore, in order to both attract new customers and retain the curren

Domestic workers are an essential part of Vietnam’s urban labour market. However, many are in informal employment, which means they lack needed legal and social protections. In 2014, legal protections were introduced to formalise domestic work in Vietnam. This study aims to increase understanding of the formalisation process of domestic workers in Vietnam. A framework that conceptualises formalisa

Sleep is a crucial part of our lives, as we spend about one-third of our lives sleeping. In a digital age, mobile apps on smartphones play an important role in self-improvement regarding sleep. Gamification techniques can be particularly employed by app designers to strengthen users’ motivation and participation. This thesis aims to take an empirical focus examining the ways in which gamification

Policy conflicts in the multilateral Arctic cooperation have gained more space during the past few years. Once established for cooperation and interaction among the Arctic states and indigenous peoples, along with the promotion of sustainable development and environmental protection, the Arctic Council is now facing some challenges in fulfilling its core doctrines. This development is primarily a

Human trafficking is considered one of the gravest violations of human rights. It dramatically deprives people of their humanity, dignity and freedom but is also considered a serious threat against national security and international peace. From traditionally being the crime of choice for criminal networks, human trafficking has been increasingly incorporated as a strategy by terrorist organisatio

Sexual harassment on the streets is a prevalent issue worldwide and most of it takes place in the cities. The issue has been addressed by various international agencies and governments. However, the problem still persists and affects the daily lives of people, especially women and girls. It affects their daily commuting patterns and it has impact on their decisions about whether to be present in p

The objective of this thesis was the impact evaluation of several parameters affecting daylight conditions in a typical cellular office in Lund, Sweden. The research approach that was followed consisted of three distinct steps; the literature review in order to specify the dependent and independent variables of the study, the simulation part to produce daylight performance data and the graphical a

The increase of shrub extent in arid and semi-arid environments is reducing the species richness all over the globe. This process of shrub encroachment was found to result from changes in anthropogenic land use, especially from too high or too low grazing intensity. The Great Alvar on the island Öland, Sweden, is a unique grassland ecosystem with a high species richness. Changes in land use patte

Liquefied Natural Gas is a clean and lower carbon alternative to diesel in the heavy road transport sector. It is established as a system in Netherlands and is in the preliminary phase in Belgium with three existing LNG filling stations. Belgium is one of the most heavily trafficked countries in Europe with poor air quality, making it an interesting market for establishing a LNG system. Truck manu

This thesis examines the recently implemented Swedish airline tax. It focuses on two areas surrounding the tax. The first being the dual objectives of increasing efficiency by internalizing the climate externality of aviation and reducing emissions to aid in the completion of Swedish climate goals. The second being the effect of the tax in relation to those objectives. Elasticity estimates for air

This article adds to the understanding of incumbent inertia through the conceptual separation between voluntary inertia and implied inertia, and the analyzed dynamics of each in relation to core rigidities. Consequently, core rigidities are conceptually shown to be separate from incumbent inertia, concepts which are often confused in extant literature. Furthermore, the dynamics between core rigidi

Currently, one can witness a Nanotechnology-hype across different economies and sectors based on its significant potential on the nanoscale. This causes debates about Nanotechnology’s future development and whether it can be characterised as a General Purpose Technology (short: GPT). Nanotechnology as an emerging technology benefits from the nanoscale on which many other sectors work, easing the d

During the last decades, the issue of increased health care utilization and expenditures in the western world has been a highly debated topic in health economics. One potential explanation to this growth is the increased privatization and competition in the health care sector, which we have seen in many countries in the later years. In this paper, I study the impact of the Swedish Patient Choice R

The Swedish Transport Administration (STA) has begun to expand the two lined tracks that run between Flackarp and Arlöv to four tracks. For STA, it is of high importance to manage aspects such as climate and energy issues in big infrastructure projects, especially since they must meet certain requirements. Furthermore, when performing life cycle assessments (LCA) in projects like these, the possib

The purpose of this paper is to investigate the potential barriers of adopting additional product-life extension strategies and therefore increase the understanding of this phenomenon. Just as the name implies, product-life extension entails keeping resources in use for as long as possible in order to extract maximum value from them. Specifically, the strategies investigated in this research are r

Brazil is a country founded on migration, and since the Second World War most of that migration has been internal. However, urban overcrowding has changed the nature of migration in this, one of the most urbanized developing countries. Does internal migration in such a context still bring sizeable income gains, and are Brazilian workers right to be moving away from megaolopolises like greater São

Matvaruhandeln på nätet växer och en stor del av matvaruinköpen online levereras med hemleverans. Den hemleveransmodell som idag används i störst utsträckning låter kunderna välja ett tidsfönster för när de vill ha sin leverans. Det innebär att rutterna måste anpassas efter olika tidsfönster, vilket resulterar i ineffektivitet och låg fyllnadsgrad i lastbilarna. Detta, i sin tur, gör att leveranseThe online market for groceries is continuously growing. Many of the online grocery purchases are home delivered, and the model that is currently the most commonly used allows the customer to pick a delivery time slot. This means that the delivery routes must be adapted according to time windows, which results in inefficient routes, a lot of half-empty vehicles, and hence in costly deliveries for